Fulfilment
Shipping & delivery
Orders placed before the daily cut-off ship the same day, fully tracked.
01
Dispatch
Same-day dispatch on orders placed before the daily cut-off. Orders after the cut-off go out the next business day.
02
Carrier and transit
FedEx 2-Day as standard, shipped from the USA. Tracking is emailed as soon as the label is created.
03
Packaging
Plain outer packaging with no product references on the exterior. Vials are sealed and protected against light and movement.
04
Problems with an order
If a shipment arrives damaged or a tracking number stops updating, contact support with the order number and it will be resolved.