Return & Refund Policy

If a shipment arrives damaged, is lost in transit, contains the wrong item, or a lot does not match its certificate of analysis, contact us within 30 days of the ship date. We will send a replacement or give you a full refund, whichever you prefer. Photos of the packaging and the vial help us resolve it faster. You do not need to send anything back for a damaged or incorrect item unless we ask.

Unopened research material with its seal intact may be returned within 30 days of delivery for a refund of the item price. Original shipping is not refunded. Email us first for a return authorization and the return address; returns sent without authorization cannot be processed.

Because we cannot verify how research material was stored once it left us, we cannot accept returns of material whose seal has been broken, that has been reconstituted or altered, that has been stored outside the conditions on its certificate of analysis, or that has been resold or transferred to someone else.

You can cancel an order for a full refund any time before it ships. Email us with your order number as soon as possible; most orders ship within one business day.

1. Email support@luxresearchsupply.com with your order number and a short description (and photos, for a damaged item).
2. We reply within one business day with a decision or, for a return, an authorization.
3. For a return, we approve the refund within 3 business days of receiving the item.

Approved refunds are issued within 3 business days to the original payment method (card, Venmo or Zelle). A card refund can take a further 5 to 10 business days to appear, depending on your bank or card issuer.

Shipping times and destinations are in our Shipping Policy, and the full conditions of sale are in our Terms of Sale.