Shipping Policy

Orders ship from the United States Monday through Saturday. Most orders ship within 1 business day of payment, and orders paid before the daily cut-off usually ship the same day. Orders are not shipped until payment has been received.

We ship with UPS and USPS. Every shipment is tracked, and the tracking number is emailed to you as soon as the label is created.

• United States (48 contiguous states): 2 to 5 business days after shipping.
• Alaska, Hawaii and US territories: 4 to 10 business days after shipping.
• Canada: 5 to 12 business days after shipping, plus customs clearance.
• Other countries: 7 to 21 business days after shipping, plus customs clearance.

We ship to all 50 US states, Washington DC, Puerto Rico, Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands, and to APO/FPO/DPO addresses. We also ship to Canada, the United Kingdom and Australia.

We do not ship to any country or region where the research material may not lawfully be imported, and we may cancel and fully refund any order rather than ship it. If your country is not listed, email us before ordering.

Shipping is a flat rate for each order, one rate for US addresses (including the territories) and one for international addresses. The exact amount is shown at checkout once you enter your delivery address, before you pay.

For orders outside the United States, the recipient is the importer of record and is responsible for any customs duty, import tax or local restriction. Clearance is decided by the destination country and can add time to delivery.

Orders ship in plain outer packaging with nothing about the contents on the outside. Vials are sealed and protected against light and movement.

If tracking stops updating for 5 business days, or your order arrives damaged, email support@luxresearchsupply.com with your order number. We will replace it or refund it as set out in our Return & Refund Policy.